Digital Point LLC — Service Cancellation Policy
At Digital Point LLC, we are committed to providing high-quality digital marketing, SEO, website, paid advertising, and AI services while maintaining clear, transparent, and professional relationships with our clients. This Service Cancellation Policy explains the terms that apply when a client wishes to cancel a service or discontinue an ongoing service. It also explains our payment, deposit, recurring service, and no-refund terms. We believe clients should understand these conditions before purchasing or continuing to use our services. By purchasing or using services provided by Digital Point LLC, you acknowledge and agree to the terms outlined in this policy. Please review this policy carefully, and contact us if you have any questions regarding service cancellation or related obligations.
Yes. Clients may request cancellation of a service by contacting Digital Point LLC through our official communication channels.
Cancellation requests must be submitted in writing and will be reviewed by our team.
However, submitting a cancellation request does not automatically terminate any outstanding obligations, commitments, or payments that were agreed upon before the cancellation request.
No. All payments made to Digital Point LLC are non-refundable.
Once a payment has been made for a service, project, monthly plan, retainer, deposit, or other service-related work, the payment will not be refunded.
This applies even if:
- You decide to cancel the service.
- You change your mind after purchasing the service.
- You do not use the service.
- You do not provide the information, content, or access required to complete the service.
- You request cancellation after work has already started.
- You are dissatisfied with the service after work has commenced.
- Results such as rankings, traffic, leads, or sales do not meet your expectations.
By purchasing our services, you acknowledge and agree to our No Refund Policy.
If you request cancellation after Digital Point LLC has started providing services or performing work, you remain responsible for any payments or fees that were agreed upon for the service.
Cancellation does not result in a refund for work that has already been performed, resources that have been allocated, time that has been spent, or services that have already been initiated. This includes audits, strategy, design, development, content, campaign setup, and optimization work.
No. Any deposit, advance payment, setup fee, pilot fee, project fee, or other upfront payment made to Digital Point LLC is non-refundable, unless Digital Point LLC agrees otherwise in writing.
These payments may be used to reserve resources, schedule work, begin a project, or cover initial costs associated with providing the service.
Yes. Clients using recurring services, including monthly plans and retainers, may request cancellation before the next billing or service period begins.
Once the cancellation is processed, future billing may be stopped where applicable. However, any payments that have already been processed are non-refundable.
To avoid being charged for a subsequent service period, cancellation requests should be submitted before the next scheduled billing date.
Clients are responsible for providing accurate information, required content and brand materials, approvals, access credentials, and any other resources necessary for Digital Point LLC to perform the agreed services. This may include access to your website, hosting, analytics, advertising accounts, Google Business Profile, or social media pages.
If a client delays or fails to provide the required information, materials, approvals, or access, this does not create an entitlement to a refund.
The No Refund Policy continues to apply regardless of such delays or failure to provide the required resources.
Digital Point LLC may, at its sole discretion, consider an exception to the No Refund Policy in exceptional circumstances.
Any exception must be specifically approved by Digital Point LLC in writing.
An exception granted in one situation does not create an obligation for Digital Point LLC to provide the same exception in another situation.
Yes. Digital Point LLC reserves the right to suspend or terminate services when necessary.
This may include situations involving:
- Non-payment.
- Violation of applicable terms.
- Misuse of our services.
- Abusive behavior.
- Other circumstances that prevent Digital Point LLC from reasonably continuing to provide the service.
If services are terminated because of a client's violation of applicable terms or obligations, no refund will be provided for payments that have already been made.
If Digital Point LLC terminates a service because of a client's violation of applicable terms, non-payment, misuse, abusive behavior, or other applicable circumstances, payments that have already been made remain non-refundable.
Termination of the service does not create an automatic right to receive a refund.
Yes. By purchasing or using services provided by Digital Point LLC, you acknowledge that you have read, understood, and agreed to this Service Cancellation Policy, including the No Refund Policy.
If you do not agree with these terms, you should not purchase or continue using our services.
If you wish to cancel a service, you should contact Digital Point LLC through our official communication channels and submit your cancellation request in writing.
Your request will be reviewed by our team. Please keep in mind that submitting a cancellation request does not automatically create a right to a refund or eliminate any outstanding payment obligations.
If you have questions about this Service Cancellation Policy or wish to submit a cancellation request, you can contact Digital Point LLC using the following information:
Email: info@digitalpointllc.com
Website: https://digitalpointllc.com/
Contact Page: https://digitalpointllc.com/contact/
Phone: (267) 452-3317